Oscar has over 9 years of experience in teaching, consulting and research in services marketing. He holds a PhD in Caribbean Society and Culture, a master’s degree in Digital Marketing and E-Commerce, and a bachelor’s degree in International Business.
His research in transformative services seeks to (re)design service systems that improve access, inclusion, recognition and well-being for individuals and collectives. He has led consulting and executive education programs in service design, market research and soft skills development, and has worked with public sector institutions, contributing people-centered research to more inclusive and effective public policy.
MEMBERSHIPS
IRSSM Latin American Chapter
Co-Chair
ServCollab
Early Career Community member
Editorial Review Board
Health Marketing Quarterly Journal
Editorial Board Member
Principles for Responsible Management Education - UN
Member, PRME Working Group on Service Systems for Humanity